Vendor Agreement

Effective May 22, 2026.

1. The agreement

This Vendor Agreement is between you (the "Vendor") and Salaaz Marketplace Inc.("Salaaz," "we"). By submitting a vendor application or listing any product, you agree to this Agreement, the Terms of Service, and the Ethics Engine Policy.

2. Commission and fees

• Commission: 10% flat on the item sale price. That is the only commission Salaaz collects. We do not charge listing fees, monthly subscription fees, featured-placement fees, or promotional-tier upgrades. Commission is calculated per item line, not per order, and applies after any discount we authorized on the listing.
• Payment processing: absorbed by Salaaz. Card-processing fees charged by our payment processor come out of Salaaz's 10%, not out of the vendor's 90%. The vendor sees a single deduction line on the payout statement.
• Refunds and reversals. If an order is refunded (by buyer return or vendor cancellation), the commission on the refunded amount is reversed and the vendor's net receipt is recalculated. Section 7 sets out what is recovered from the vendor in each class of return. If a chargeback occurs after payout, the chargeback amount plus any processor fees are recovered from the vendor's next payout.
• Shipping cost. Salaaz takes no commission on shipping. Where Salaaz buys the label, Salaaz quotes the buyer at checkout and pays the carrier. Where the vendor ships the parcel themselves, the vendor buys the label and the shipping the buyer paid is passed through to the vendor in full. Section 7 covers what happens to shipping when an order is returned.

3. Payouts

Salaaz pays vendors on a net-30 monthly schedule. Each month we close the books on the previous calendar month and pay out the net amount within five business days of month-end. The payout statement itemizes every order, every commission deduction, every refund and reversal, and the net transfer amount.

• Payout method. Direct deposit to a bank account in the vendor's legal name. Currency: CAD by default; USD or EUR available where the receiving bank supports it.
• Minimum payout threshold. $25. Balances below the threshold roll into the next payout cycle.
• Holds. Salaaz may hold a payout (in whole or in part) where there is a pending dispute, a pending ethics review of a sustained flag, a chargeback investigation, or a documented suspicion of fraud. We notify the vendor in writing of the reason and the expected timeline.
• Taxes. Each vendor is responsible for the income tax, sales tax, GST/HST/VAT, and any other tax on the gross sale that applies in their jurisdiction. Salaaz issues an annual statement of payouts in formats appropriate for the vendor's country of residence.

4. Listing standards

• Accurate product information. Title, description, materials, country of origin, and certifications must match what the buyer receives. If you cannot disclose a stage, mark it not disclosed; do not fabricate.
• Photography. Documentary, not lifestyle: show the thing, not a mood. Workshop and material photography is preferred over styled flat-lays.
• Pricing. Price the item at the same level you would on any other channel. Salaaz does not offer paid promotion, so there is no commercial logic to pricing higher to absorb a fee that does not exist.
• Stock accuracy. Mark items as out-of-stock or final-sale when they become so. Sold-but-unfulfillable orders are the most common source of disputes.
• Prohibited register. "Mindful," "intentional," "curated with love," "thoughtfully crafted," "conscious," "holistic," "sustainable" without specifics, "good for the planet," "do good," "change the world" are all flagged for revision. Replace with specifics: "woven in Portugal," "hemp uses 80% less water than cotton," "4 of 5 supply-chain stages disclosed."

5. Three-stage ethics review

As described in the Ethics Engine Policy, every vendor is reviewed at three stages:

6. Order fulfilment

• Dispatch window. Standard listings must dispatch within three business days of payment. Made-to-order listings declare a production window on the listing.
• Tracking. Provide a tracking number through Salaaz Workbench at dispatch. The buyer is notified automatically.
• Substitutions. Substitutions are not permitted without buyer consent. If the exact variant ordered is unavailable, contact Salaaz support; we coordinate with the buyer.
• Returns inspection. Inspect buyer-returned items within five business days of receipt. If you cannot, Salaaz authorizes the refund. Section 7 sets out what a return costs the vendor.

7. Returns and refunds

A buyer can file a return within thirty days of delivery. Where an order was never recorded as delivered, the window runs for thirty days from the ship date instead. A cancelled order cannot be returned. Salaaz enforces this window on its own systems, so a request made outside it never reaches the vendor.

Every return of a vendor's items appears in Salaaz Workbench with one response to give: accept it or contest it. A contested return goes to Salaaz, which decides it on the evidence both sides supply, and the payout on that order is held until the decision is made. A return left unanswered past its response window is escalated to Salaaz automatically. Salaaz issues the refund in every case and then recovers the vendor's share from the vendor's balance.

What is recovered depends on the fault class of the return.

• Buyer fault (changed mind, wrong size). The buyer is refunded the item price and the tax on it. The original outbound shipping is not refunded, and the buyer pays to send the item back. The vendor's balance returns the item price and its tax. The 10% commission on the refunded amount is reversed in the same movement, so no commission is charged on a sale that was undone.
• Vendor fault (damaged in your packing, wrong item, not as described). The buyer is refunded the item price, the tax, and the shipping they paid at checkout. The vendor pays the return shipping. The vendor's balance returns the item price, its tax, and the outbound shipping cost.
• The outbound shipping recovered on a vendor-fault return is the carrier cost. It is not the shipping price the buyer paid at checkout, and the two figures are rarely equal. What the parcel cost to send is the carrier's charge for the label, whether Salaaz bought that label or reimbursed the vendor for buying it. On a vendor-fault return the buyer gets back what they paid, the vendor repays the carrier figure, and the difference between the two is Salaaz's own shipping margin, which is reversed at the same time. Where the buyer was quoted less than the carrier charged, the amount recovered from the vendor is the higher carrier figure.
• Carrier damage. Where the parcel was damaged in transit, the buyer is refunded in full, shipping included, and nothing at all is recovered from the vendor. Salaaz absorbs that refund. Any recovery from the carrier is Salaaz's to pursue and does not touch the vendor or the vendor's balance.

Restocking fee on change-of-mind returns. A vendor can set a restocking fee percentage in Salaaz Workbench, up to the platform cap. No restocking fee is charged today. The rate is held at zero for every vendor on the platform, no buyer has been charged one, and the setting changes no refund while that remains the case. Charging the fee requires it to be disclosed to buyers before they confirm a return, and it will not take effect for any vendor until that disclosure is live.

Cancellation is not a return. An order cancelled before anything ships is refunded in full, shipping included, and neither side owes anything afterwards. Once the label has been bought the shipping is no longer refundable, because that amount has already paid the carrier.

A negative balance carries forward. Recovery runs against the vendor's Salaaz balance rather than by invoice. Where the amount owed back is larger than the payouts due in that cycle, the shortfall is deducted from a later payout, and it keeps carrying forward until it is settled. A payout is never paid out as a negative amount. Each payout statement names the order the balance came from and the amount deducted, so a payout smaller than the sales behind it can always be traced to its cause.

8. Reviews and review-replies

Vendors can publicly reply to product and vendor reviews. Replies must be professional and on-topic; personal attacks, retaliation, or attempts to identify a reviewer beyond their public review name are grounds for removal of the reply and may, on repetition, trigger termination. Salaaz never removes a review at vendor request unless the review itself violates these terms or our Acceptable Use rules in the Terms of Service.

9. Vendor-shopper communication

Salaaz is the communication and coordination layer between vendors and shoppers. There is no private direct-messaging surface in the platform. All vendor-shopper communication happens through reviews and review-replies (public) or through Salaaz support (mediated). Attempting to take communication off-platform (soliciting a buyer's email, posting external contact in a listing, asking a buyer to transact off-platform) is grounds for termination.

10. Vendor warranties

By listing on Salaaz, you warrant that:

• You have the legal right to sell every item you list.
• Each listing is accurate in material composition, country of origin, certifications, and the supply-chain stages disclosed.
• You own or have license to all photography and text published on your listings (see the IP Policy).
• Your products comply with applicable health, safety, labelling, and consumer-protection laws in the jurisdictions of origin, transit, and destination.
• You will respond promptly to Salaaz support requests on flags, disputes, and ethics-review questions.

11. Prohibited products and conduct

• Items illegal in the jurisdictions of origin, transit, or destination.
• Counterfeit goods, trademark-infringing products, or unlicensed reproductions.
• Live animals, controlled substances, weapons, hazardous materials, and items prohibited by our payment processor.
• Items containing materials banned by international convention (e.g., CITES Appendix I species, conflict minerals without compliant sourcing documentation).
• Manipulating reviews: solicited reviews offered in exchange for refunds or discounts, reviews from associated accounts, AI-generated review content.
• Attempting to circumvent the Ethics Engine, the Impact Score, or any vetting workflow.

12. Suspension and termination

Salaaz may suspend or terminate a vendor account for: a sustained pattern of disclosure inaccuracies, sustained flags upheld by ethics review, manipulation or attempted manipulation of the Ethics Engine or search ranking, fraud, prohibited products, repeated infringement of third-party IP, off-platform communication solicitation, or any material breach of this Agreement. We give written notice and an opportunity to cure where the breach is curable and the situation is not actively harmful; in active-harm situations (live fraud, IP counterfeiting, dangerous product) we suspend immediately and give notice afterward.

On termination: existing orders are honoured (fulfilment, refunds, the final payout cycle); the vendor's storefront and listings are taken down; the vendor's review history remains visible for transparency. The vendor is paid all balances owed at the next regular payout cycle after termination, less any verified amounts owed for unresolved disputes.

13. Closing the account voluntarily

A vendor can close their account at any time from Salaaz Workbench. We honour active orders, pay the final payout cycle, and take the storefront offline. The vendor's review history is preserved with the label "Vendor no longer active." A closed account can be reopened by emailing vendor@salaaz.com within one year; after one year, a fresh application is required.

14. Confidentiality

Vendors may receive non-public information from Salaaz in the course of their relationship: internal Impact Score components, planned platform features, editorial calendar. This information is confidential; vendors may not disclose it to third parties without our written consent.

15. Indemnification

Vendors indemnify Salaaz, its directors, employees, and affiliates against claims, damages, and costs (including reasonable attorneys' fees) arising from: a product the vendor listed; a misrepresentation in a listing; a third-party IP claim against a listing; a violation of applicable law in the vendor's handling of an order; or a breach of this Agreement.

16. Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Disputes that cannot be resolved through Salaaz support will be submitted to the exclusive jurisdiction of the courts located in Toronto, Ontario.

17. Changes to this Agreement

We update this Agreement when the platform, the fee structure, or the regulatory environment meaningfully change. The effective date at the top reflects the current version. For material changes (anything affecting fees, payout terms, or the warranties section), we notify active vendors by email at least thirty days before the change takes effect. Continued listing on the platform after the effective date constitutes acceptance.

18. Contact