Shipping Policy

Effective May 22, 2026.

1. Where we ship from

Salaaz vendors ship from their own locations, not from a central Salaaz warehouse. Every product page shows the vendor's disclosed ship-from country; the cart and checkout group items by vendor so you can see exactly what is travelling from where. If a vendor has not disclosed their ship-from country, the field reads Ship-from not disclosed.

2. Where we ship to

Salaaz currently delivers to Canada, the United States, the United Kingdom, and EU/EEA member states. Additional destinations are being added; the destination selector at checkout reflects the live list. If a vendor cannot ship to your country, the item is filtered out of your cart before you submit the order rather than failing at fulfilment.

3. Methods and transit windows

The methods available depend on the vendor's location and your destination. Where we offer a choice, the checkout shows a transit window and an estimated arrival date. Transit windows are business-day estimates from carrier pick-up; they exclude weekends and statutory holidays, and they do not include the vendor's production window (which is shown separately on each listing where applicable).

"Domestic" means the destination is the same country as the vendor's ship-from. Multi-vendor orders may ship as multiple parcels with independent transit windows.

4. Shipping cost

Shipping cost is calculated per vendor at checkout based on the parcel's weight, dimensions, the method you choose, and the destination. Multi-vendor orders show shipping per vendor. We do not bundle a single opaque shipping fee, because the underlying carrier charges are real and per-vendor. Free shipping is offered where the vendor has opted in for it; the listing makes this explicit.

5. International orders, duties, and taxes

International orders may attract customs duties, import taxes, or brokerage fees on arrival in the destination country. These are charged by the destination carrier or customs authority and are the buyer's responsibility. We display the order subtotal in your selected currency at checkout but do not collect duties on the destination's behalf at the moment of purchase.

For EU/EEA destinations under the Import One-Stop Shop (IOSS) threshold (currently €150), VAT may be collected at checkout where required; the order confirmation states whether it was.

6. Order processing time

Most orders are dispatched within one to three business days of payment. Made-to-order items can take longer; if a vendor has a longer production window for a specific listing, the window is shown on the product page and again on the order confirmation. If an order has not been dispatched after seven business days and the listing did not call out a longer window, email us and we will follow up with the vendor.

7. Tracking

Tracking numbers are emailed to you on dispatch and visible from the order detail in your account dashboard. We display the carrier's most recent scan; for cross-border shipments tracking detail can drop during the customs handoff and reappear on arrival in the destination country.

8. Delayed, lost, or stolen shipments

• Delayed. If a parcel exceeds the upper transit estimate by more than five business days, email support@salaaz.com with the order number. We open a trace with the carrier.
• Lost in transit. If the carrier confirms the parcel is lost, Salaaz arranges a replacement (when stock is available) or a full refund of item, shipping, and tax.
• Stolen after delivery. If the carrier scan shows the parcel was delivered to the correct address but it has been taken, file a claim with the carrier; Salaaz will help with documentation but cannot guarantee a refund for porch theft. We recommend a shipping method with signature or pickup-locker delivery for higher-value orders.
• Returned to sender. If a parcel is returned because the address you provided is incorrect or because you missed delivery and did not collect, we refund the item price minus the original outbound shipping (the carrier charge is not recoverable).

9. Address accuracy

Please review your shipping address carefully. Vendors ship to the address you provided at checkout; we cannot intercept and reroute a parcel once it is in the carrier's network. If you spot a typo within the first hour of placing the order, email support@salaaz.com and we will try to update the address before the vendor dispatches.

10. Contact