Return Policy

Effective May 22, 2026.

1. The window

You have thirty days from delivery to request a return. Delivery is the date of the carrier's "delivered" scan or, where there is no scan, the date you sign for the package. After thirty days the order is considered final for change-of-mind returns; ethics-mismatch and defect claims (sections 4 and 5 below) follow longer timelines.

2. Eligibility

To qualify for a refund, the item must be:

• Unused or unworn, with original tags attached where they were attached at delivery.
• In the original packaging, in condition fit for resale.
• Not a category we have flagged as final-sale on the listing (perishables, personalized or custom-cut items, intimate apparel, fragrance/cosmetics opened).
• Accompanied by the order number when you submit the return.

3. How to start a return

4. Ethics-mismatch returns (different rules)

If an item you received does not match what was disclosed on the product page (material composition, country of origin, certifications, named supply-chain stage, vendor identity), that is an ethics-disclosure failure on the vendor's part. We treat it as a vendor-conduct issue, not a buyer-remorse return. Specifically:

• No restocking deduction. Full refund of item, original shipping, and original tax.
• Salaaz covers the return shipping. We send a pre-paid label.
• The case is escalated to ethics review. We re-verify the disclosure on the listing and, where confirmed, the score is adjusted and the vendor is required to correct the disclosure before re-listing.
• The thirty-day window does not apply; the right to escalate an ethics mismatch survives as long as the order record is held.

5. Defective or damaged items

If an item arrives damaged, broken, or otherwise not functional, contact us within fourteen days of delivery. We will arrange a replacement or a full refund (item, original shipping, and original tax), and Salaaz covers return shipping. Photographs of the item and the packaging in the condition received help us close the case quickly.

6. What is not eligible

• Items marked final-sale on the listing at the time of purchase.
• Personalized, made-to-order, or custom-cut items, unless defective.
• Perishables, intimate apparel, and opened fragrance or cosmetics, unless defective or ethics-mismatched.
• Items returned outside the thirty-day window (for change-of-mind returns) or outside the fourteen-day window (for defects).

7. International returns

International returns follow the same rules. The buyer is responsible for any customs duties or taxes associated with the original shipment (these are non-refundable from Salaaz) and for return-shipping costs on change-of-mind returns. We refund the item price, original Salaaz tax, and (where applicable) original shipping. Ethics-mismatch and defect returns again include a Salaaz-issued return label.

8. Statutory rights

This policy is in addition to, not in place of, any non-waivable rights you have under your local consumer-protection law. For EU/EEA consumers, this includes the fourteen-day right of withdrawal under the Consumer Rights Directive and the conformity warranty under the Sale of Goods Directive. Where local law gives you more, local law wins.

9. Contact